Delivery Information

Shipping

Your shipping cost is calculated based on the weight of the product you order, your location, and the carrier, and speed of USPS.  On the shopping cart page, there is a shipping calculator that will give you prices for all the shipping options that are available, based on your ZIP or Postal code.  The price that you pay at checkout is the final, actual price--we will NOT increase your shipping cost after you check out unless you request a change to expedited service.  

Returns

Returns for warranty service should be accompanied by a note describing the trouble, and we strongly recommend emailing prior to shipping your customized product.  Since your product is completely made-to-order and unique, we do not offer refunds.  We reserve the right, under rare circumstances, to offer store credit for products that are returned unused in the original packaging.  The purchaser is responsible for all shipping costs associated with returns and warranty service, irrespective of circumstance.